Pk9's Privacy Policy — Your data is safe with us

1 Introduction

Pk9 is a trusted online gaming platform for users in Bangladesh. We believe privacy is a fundamental right, and protecting your personal information is our top priority.

This privacy policy fully explains what information we collect when you use the pk9.plus website and mobile app, how that information is used, how long it is retained, and what your rights are.

By using pk9's services, you agree to this privacy policy. If you disagree with any part of it, please stop using pk9 and contact our support team.

2 What information we collect

Certain information is necessary to operate pk9 smoothly. Here is a detailed breakdown of the types of data we collect:

Data Type	Example	Mandatory?
Identity Information	Name, date of birth, nationality	Yes
Contact Information	Email, phone number, address	Yes
KYC documents	NID, passport, driving license	For withdrawals
Financial information	Payment method, transaction history	Yes
Device Information	IP address, browser, OS	Automatic
Gaming Activity	Betting history, game logs	Automatic

3 How We Collect Information

Pk9 collects information in several ways:

• Directly from you: During registration, KYC verification, deposit forms, or when contacting support.
• Automatically: Through cookies, log files, and tracking technologies while using the pk9 platform.
• From Third Parties: From payment processors, identity verification services, and fraud prevention systems.
• From Public Sources: Information may be verified against government or public records when required by law.

4 Purpose of Data Use

Pk9 uses collected data only for specific purposes. Each purpose is clearly outlined below:

• Account management: To create, verify, and maintain your pk9 account.
• Transaction Processing: To ensure smooth processing of deposits, withdrawals, and bonus payments.
• Ensuring Security: To detect and prevent fraud, money laundering, and unauthorized access.
• Improving our services: To analyze user experience and improve platform quality.
• Compliance with legal obligations: To comply with licensing authorities and applicable government regulations.
• Customer Support: To resolve your issues quickly and deliver a personalized experience.
• Marketing Communications: To keep you informed of relevant offers and promotions, with your consent.

5 Data Sharing Policy

Pk9 treats your privacy with the utmost respect. However, there are certain limited circumstances where some information may need to be shared:

• Payment Processors: Exclusively for processing transactions with approved payment partners, including bKash, Nagad, and Rocket.
• Identity Verification Service: With licensed verification agencies for the KYC process.
• Legal authorities: When required by court order, government directive, or legal investigation.
• Technology Service Providers: Cloud storage and analytics services used to operate the platform — always under NDA agreements.

6 Cookie Policy

Pk9's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the platform's functionality.

• Essential cookies: Maintaining login sessions and security verification — the platform cannot function without these.
• Performance Cookies: Page load times, error tracking — used to improve service quality.
• Functionality Cookies: To remember language preferences and layout settings.
• Analytics cookies: To analyze user behavior and enhance the overall experience.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some pk9 services.

7 Security Measures

Pk9 uses industry-standard security measures to protect your data. Our security infrastructure is regularly verified through third-party audits.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Server-level protection against intrusion and attacks.
• Access control: Only authorized personnel have access to specific data.
• Regular Security Audits: Penetration testing is conducted every three months.

8 Your rights

Under pk9's privacy policy, you have several important rights that we fully support:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can object to the use of your information for certain purposes.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact the pk9 support team. We typically respond within 30 days.

9 Data Retention Period

Pk9 does not store your data indefinitely. Specific retention periods are defined for each category of information:

Data Type	Retention Period
Account information	For the duration of active account + 5 years
Transaction Records	7 years (legal obligation)
KYC documents	5 years after account closure
Customer support logs	3 years
Gaming Log	3 years
Marketing Information	Until consent is withdrawn

10 Minor protection

Pk9 strictly prohibits access to its services by anyone under the age of 18. We take the protection of minors' data especially seriously.

• Age verification is mandatory at the time of registration.
• If any user is found to be under 18, their account will be immediately closed and all stored data will be deleted.
• If parents have any concerns, please contact our support team and we will act promptly.

11 Policy Changes

Pk9 may update this privacy policy at any time. For significant changes, users will be notified in advance via their registered email or through a notification on the platform.

Continued use of pk9 after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page, with the revision date shown at the top.

12 Contact

For any questions, complaints, or requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 at pk9.plus
• Response time: Typically within 24–72 hours

We are able to respond in Bengali. Any privacy-related concern you have matters to us, and we are committed to resolving it quickly and effectively.